Change is the law of life. And those who look only to the past or present are certain to miss the future. – John F. Kennedy
You cannot escape the responsibility of tomorrow by evading it today. – Abraham Lincoln
There are many theories such as Charles Darwin’s “Survival of the Fittest” which can be applied to every circumstance in our recent life. There is intense competition in every aspect of human life. Every Company should and must follow the best practices in the world so that they can maintain, retain and improve their levels of success.
Misconceptions about Information Infrastructure Information Library:
Many people are of the wrong view that any IT course for the betterment of services can be applied to only large Companies where there are clearly defined job roles. But the truth is, that each Company can take the required of best principles and practices and implement only those in their Company. It must be taken into account that “Change” will not be accepted by everyone in the Company, so every worker should be taken into confidence, regardless of roles and responsibilities which will increase the value of the Company. It may take time, but once implemented, the results can be increased productivity, reduction in cost and quality service to customers. It must be understood, “stability is only temporary, only change is permanent.”
The other benefits of the certification are –
Enhancement in service delivery and satisfaction of customers
Better co-operation between IT as well the business
Decrease in costs via better utilization of resources and assets
Proper Management of company’s business risks and better way to handle failures, changes and service disruption.
The principles and language of ITIL are the same worldwide as it is recognized throughout the world. The principles and processes are derived from processes from many Companies, all over the world.
One of the major benefits of ITIL is to make the customers aware of the costs in providing services according to their choice. Time savings is also given importance in ITIL based on business requirements which can lead to better revenue.
If an organization has implemented ITIL in its processes, it can attain ISO/IEC certification which will increase its stature in the view of stakeholders. The templates and checklists that were used during the course of implementation of ITIL can be used for a long time.
ITIL was founded by a Government Agency, CCTA (Central Computing and Telecommunications Agency) in Great Britain. The main reason for introducing this method was that there were differences in the functioning of various Companies and each one adhered to its own set of standards. In short, this was derived for all organisations to adhere to a common set of standards. ITIL focuses primarily on the services which are required by the customer side than on technologies.